Summary:
This article offers information regarding the AI agent (chat bot) on the Solver Support site, including what it can and cannot assist you with, and resources on where to go for inquiries outside its capabilities.
Article Sections:
More Information:
To access the Solver Support site AI agent, or chatbot, click the blue icon in the bottom right-hand corner of the screen.
Here, the chatbot will prompt you to ask it a question, along with a reminder to be logged in so you can access any articles it may refer to when answering you.
Always be sure to review the articles it provides to verify that it has interpreted the information, in both your question and its answer, correctly. As with all AI tools, accuracy is not guaranteed. Reach out to Solver Support via support ticket if you are still unclear on how to move forward with an issue or question.
Type your question and hit enter to submit. The AI agent will respond and you can ask follow up questions as the bot will remember the context of your conversation.
Applicable Topics
The AI agent on the Support site is meant to answer troubleshooting questions about the Solver cloud product. It only references the knowledge base articles available to it. Be aware that any gaps in the documentation, such as changes to the product or new bugs, may hinder the chatbot's ability to provide meaningful answers.
Some useful topics include:
- Specific error messages - copy/paste the exact wording of the error if possible, along with any relevant context surrounding it.
- Example: "I get this error when trying to run an integration after I added an attribute: An error has occurred due to the following issues. Invalid Column name '[UDF012]'."
- Excel-related issues when using the Report Designer add-in
- Example: "My account strings are being formatted as dates in Excel"
- Administration issues regarding users, security, or SSO
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Example: "I'm adding a new SSO domain but my users are not being forced to use SSO when signing in."
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Inapplicable Topics
The AI agent on the Support site does not have access to information that is hosted on the Solver Academy or the Solver Help site. It also is not able to answer questions regarding billing, sales, or other non-Support departments.
Some topics to avoid include:
- Questions regarding your Support ticket
- Information related to your organization's account, data, or users
- Inquiries about your organization's licensing or billing/outstanding balances
- Requests or questions about Solver Academy/eLearning courses
- Sales-related questions or requests
- Information about the Ascend conference
- Employment verification
- Legacy product issues (BI30, 4x, Private Host)
- Expired subscriptions
Resources
The Support department and the Support AI agent are here to help with your troubleshooting needs. For other departments, please reach out to them directly.
- For inquiries regarding the Solver Academy, email training@solverglobal.com
- For sales inquiries, email sales@solverglobal.com
- For accounting inquiries, email accounting@solverglobal.com
- To contact Human Resources, email hr@solverglobal.com
- For questions about cloud renewal dates, adding or changing a license, purchasing an additional tenant, and other customer support needs, email customercare@solverglobal.com
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Zendesk
AI Agent