Summary:
This article offers information regarding the role of your Solver Customer Success Manager (CSM) and how they support your organization. CSMs provide strategic reviews, offer insights into Solver usage, assist with licensing and storage needs, and act as a primary point of contact for US cloud customer inquiries.
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Your Solver Customer Success Manager (CSM) is your primary advocate within Solver. They ensure that you are getting the most value from your Solver investment and provide guidance to support your organization’s goals.
Strategic Reviews
CSMs regularly conduct strategic reviews to help organizations assess how they are leveraging Solver. These reviews may include:
Reviewing current report usage and adoption
Identifying areas for optimization and efficiency
Providing recommendations based on best practices
Solver Usage Insights
CSMs can offer actionable insights into your organization’s Solver usage, including:
Identifying underutilized features or modules
Sharing tips and best practices for reporting, budgeting, and planning
Highlighting new features or enhancements relevant to your workflows
Licensing and Storage Assistance
Your CSM can assist with:
Evaluating your current licensing to ensure it meets your needs
Guiding you on storage requirements for reports and data
Coordinating with other Solver teams to provision additional licenses or resources
Contacting Your CSM
If you know your CSM, you can contact them directly with any questions or concerns.
If you are unsure who your CSM is, contact Solver Customer Care at customercare@solverglobal.com, and they will connect you with the appropriate CSM for your organization.
CSMs often specialize in vertical industries, allowing them to provide tailored advice relevant to your business sector.
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Cloud