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Welcome to the Solver Support Center

Get help with Solver today. Maximize your use of Solver by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained Solver support specialists are also available to answer your emails and calls.

Have a question and would like to work with one of our trained staff?

  • Email: support@solverglobal.com
  • Phone: (310) 691-5300 ext: 1
  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays
  • Initial Response Times: Solver Support strives to provide a quick response, within one (1) business day (within above mentioned hours of operation), to your inquiries.

Registration is required. Not registered? No problem, click the green button below to register.

 

Solver has announced incentives for existing customers looking to move to Solver Cloud.

Please contact Solver Support or your Solver Sales Rep for additional information. : Below are some useful links. 

  1. Existing Cloud Migration Offer: View details on the offer.
  2. Demo videos of the Solver Cloud Product.
  3. Product Gap Analysis: A high level overview of the feature differences between BI360 4x and Solver Cloud/Private Host applications. 
  4. Solver Cloud Launch Webinar: A detailed overview of the features available from the initial release of Solver Cloud.

Please contact your partner or Solver Support for more information on moving to Solver Cloud or Private Host.  If you recently moved to Solver Cloud, please contact your sales rep for details on how to apply these discounts to your purchase.

Latest Updates

Nov
25
Solver Support Closed for the Thanksgiving Holiday
Posted by Peter Forsberg on 11/25/2020 11:07 PM

Solver Support will be closed Thursday, Nov 26 and Friday, Nov 27th for the Thanksgiving Holiday. We wish you a wonderful Thanksgiving and will respond back to your inquiry Monday, Nov 30th.


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Nov
25
Jobs in the US Data Center
Posted by on 11/25/2020 09:21 AM

Nov 25, 09:50 PST
Resolved - This incident has been resolved.

Nov 25, 09:21 PST
Monitoring - A fix has been implemented and we are monitoring the results.


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Nov
20
Planned Solver Cloud Update (US)
Posted by on 11/20/2020 10:00 PM

Nov 21, 05:48 PST
Completed - The scheduled maintenance has been completed.

Nov 21, 05:12 PST
Verifying - Verification is currently underway for the maintenance items.

Nov 20, 22:01 PST
In progress - Scheduled


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Nov
20
Planned Solver Cloud Update (CA)
Posted by on 11/20/2020 06:00 PM

Nov 21, 01:07 PST
Completed - The scheduled maintenance has been completed.

Nov 20, 21:47 PST
Verifying - Verification is currently underway for the maintenance items.

Nov 20, 18:01 PST
In progress - Scheduled


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Nov
20
Planned Solver Cloud Update (EU)
Posted by on 11/20/2020 02:00 PM

Nov 20, 19:05 PST
Completed - The scheduled maintenance has been completed.

Nov 20, 18:06 PST
Verifying - Verification is currently underway for the maintenance items.

Nov 20, 14:00 PST
In progress - Scheduled


Read more