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Welcome to the Solver Support Center

Get help with Solver today. Maximize your use of Solver by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained Solver support specialists are also available to answer your emails and calls.

Have a question and would like to work with one of our trained staff?

  • Email: support@solverglobal.com
  • Phone: (310) 691-5300 ext:3
  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays

Registration is required. Not registered? No problem, click the green button below to register.

 

Interested in moving to Solver Cloud or Private Host

Take a moment to read over these resources. 

  1. Product Gap Analysis: A high level overview of the feature differences between BI360 4x and Solver Cloud/Private Host applications. 
  2. BI360 Cloud Launch Webinar: A detailed overview of the features available from the initial release of Solver Cloud.

Please contact your partner or Solver Support for more information on moving to Solver Cloud or Private Host. 

Latest Updates

Feb
16
Solver Support Closed for the President's Day Holiday
Posted by Peter Forsberg on 02/16/2020 06:27 PM

Solver Support will be closed February 17th for the President's Day holiday. We will reopen on Tuesday, February 18th to assist in your Solver questions. We apologize in advance for any inconvenience this may cause. 


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Feb
12

Feb 12, 11:13 PST
Resolved - EU site is stable. We will continue to monitor.

Feb 12, 10:24 PST
Monitoring - We have replaced a service that was causing issues to the EU portal site and are monitoring the changes.

Feb 12, 09:51


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Feb
12
EU data center interruption
Posted by on 02/12/2020 06:59 AM

Feb 12, 07:40 PST
Resolved - This incident has been resolved.

Feb 12, 06:59 PST
Monitoring - The site is now operational, we are monitoring performance.

Feb 12, 06:57 PST
Investigating - We are currently


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Jan
31
Planned Solver Cloud Update (US)
Posted by Peter Forsberg on 01/31/2020 10:00 PM

Feb 1, 10:07 PST
Completed - The scheduled maintenance has been completed.

Jan 31, 22:21 PST
Verifying - Verification is currently underway for the maintenance items.

Jan 31, 22:01 PST
In progress - Scheduled


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Jan
31
Planned Solver Cloud Update (EU)
Posted by Peter Forsberg on 01/31/2020 02:00 PM

Jan 31, 16:01 PST
Completed - The scheduled maintenance has been completed.

Jan 31, 14:44 PST
Verifying - Verification is currently underway for the maintenance items.

Jan 31, 14:01 PST
In progress - Scheduled


Read more