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Welcome to the Solver Support Center

Get help with Solver today. Maximize your use of Solver by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained Solver support specialists are also available to answer your emails and calls.

Have a question and would like to work with one of our trained staff?

  • Email: support@solverglobal.com
  • Phone: (310) 691-5300 ext:3
  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays

Registration is required. Not registered? No problem, click the green button below to register.

 

Interested in moving to Solver Cloud or Private Host

Take a moment to read over these resources. 

  1. Product Gap Analysis: A high level overview of the feature differences between BI360 4x and Solver Cloud/Private Host applications. 
  2. BI360 Cloud Launch Webinar: A detailed overview of the features available from the initial release of Solver Cloud.

Please contact your partner or Solver Support for more information on moving to Solver Cloud or Private Host. 

Latest Updates

Apr
2
Data services cancelled tasks
Posted by on 04/02/2020 08:22 AM

Apr 2, 13:26 PDT
Resolved - This issue has been resolved.

Apr 2, 08:22 PDT
Investigating - We are experiencing a higher than normal level of cancelled tasks for some integrations.


Read more


Mar
28
Planned Solver Cloud Update (AU)
Posted by on 03/28/2020 10:00 AM

Mar 27, 15:48 PDT
Completed - The scheduled maintenance has been completed.

Mar 27, 13:49 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 27, 10:18 PDT
In progress - Scheduled


Read more


Mar
27
Planned Solver Cloud Update (US)
Posted by on 03/27/2020 10:00 PM

Mar 28, 09:28 PDT
Completed - The scheduled maintenance has been completed.

Mar 28, 06:27 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 28, 00:44 PDT
In progress - Scheduled


Read more


Mar
27
Planned Solver Cloud Update (CA)
Posted by on 03/27/2020 06:00 PM

Mar 28, 00:44 PDT
Completed - The scheduled maintenance has been completed.

Mar 27, 21:43 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 27, 18:41 PDT
In progress - Scheduled


Read more


Mar
27
Planned Solver Cloud Update (EU)
Posted by on 03/27/2020 02:00 PM

Mar 27, 18:41 PDT
Completed - The scheduled maintenance has been completed.

Mar 27, 17:28 PDT
Verifying - Verification is currently underway for the maintenance items.

Mar 27, 14:01 PDT
In progress - Scheduled


Read more