Summary
This article details an issue where the Report Designer ribbon disappears after the v5.2.21010.1354 Report Designer update.
Article sections
Symptoms
Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users. The add-in option still exist in the Com-Addin, but still does not enable the ribbon.
Cause
Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users.
The add-in option still exist in the Com-Addin, but still does not enable the ribbon.
Resolution
- The customer must manually uninstall the previous version first.
- Start Menu -> Control Panel -> Programs and Features -> BI360 Reporting
- Right Click Uninstall.
- Then you will return back to the the Cloud Portal Click a Report Edit.
- After clicking the edit button a prompt to install the updated report designer will appear.
Properties
Solver Cloud v5.2.21010.1354