RD PH/Cloud Issue: Ribbon Missing

Summary

This article details an issue where the Report Designer ribbon disappears after the v5.2.21010.1354 Report Designer update.

Article sections

• Symptoms
• Cause
• Resolution
• Properties

Symptoms

Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users. The add-in option still exist in the Com-Addin, but still does not enable the ribbon.

Cause

Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users.

 The add-in option still exist in the Com-Addin, but still does not enable the ribbon.

Resolution

1. The customer must manually uninstall the previous version first. 
   1. Start Menu -> Control Panel -> Programs and Features -> BI360 Reporting
   2. Right Click Uninstall.
2. Then you will return back to the the Cloud Portal Click a Report Edit.
3. After clicking the edit button a prompt to install the updated report designer will appear.

Properties

Solver Cloud v5.2.21010.1354