Cloud Report Designer ribbon missing with latest update 5.2.21010.1354

Summary:

Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users.

 The add-in option still exist in the Com-Addin, but still does not enable the ribbon.

Symptoms:

Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users.

Cause:

Cloud Report Designer, 5.2.21010.1354, Ribbon disappears after the latest Report designer update for cloud users.

 The add-in option still exist in the Com-Addin, but still does not enable the ribbon.

Resolution:

1. The customer must manually uninstall the previous version first. 
   1. Start MenuControl PanelPrograms and FeaturesBI360 ReportingRight ClickUninstall.
2. Then you will return back to the the Cloud Portal Click a ReportEdit.
3. After clicking the edit button a prompt to install the updated report designer will appear.

Properties:

Applies to:

• Report Designer v5.2.21010.1354