This article troubleshoots an error that occurs when uninstalling the Web Portal from Programs and Features.
When a user attempts to uninstall the Web Portal in Programs and Features, upon clicking "Uninstall", they receive the following error message:
"EXE and MSI file signature mismatch"
The "Uninstall" function does not work in Programs and Features.
To resolve this, you can click OK to get past the error message. Since the "Uninstall" function does not work in Programs and Features, you will need a Web Portal installer to uninstall the application.
1. Download the latest version of our Portal installer from support.solverglobal.com, or look for the version compatible with your Reporting version.
2. Right click on the installer and select "Run as administrator", then click "Next" until you see the below page.
3. Select "Remove" and proceed with the uninstall. The application should return a message "OSR Portal 4.6 has been successfully configured" after successfully uninstalling the application.
BI360 Web Portal v.4.6.60103