Error when creating Thumbnail

Summary:

User gets the following error when trying to create a thumbnail after running a report in Portal

More Information:

Message: Parameter is not valid.

Details:

[SFxFaultExceptionToString3]

Arguments: System.ServiceModel.FaultException`1[OneStop.Framework.Web.ServiceFault],Parameter is not valid.,System.ArgumentException: Parameter is not valid.

   at System.Drawing.Image.FromStream(Stream stream, Boolean useEmbeddedColorManagement, Boolean validateImageData)

   at OneStop.Toolkit.Drawing.ImageUtils.FromByteArray(Byte[] data)

   at OneStop.Portal.Web.Services.LibraryService.

   at OneStop.Portal.Web.Services.ServiceHelper.FaultSafe(Action action, Boolean checkValidSession)

Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See

http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.50901.00&File=System.ServiceModel.dll&Key=SFxFaultExceptionToString3

Cause:

This error message occurs when you are trying to create a thumbnail for a report with hidden tabs. A common case for this would be where the Data Settings have been deleted from a report, but the hidden tabs for Data Settings and Interface still exist.

Resolution:

 Go through the following steps to correct this issue:

1. Save a copy of this report
2. Right click on Sheet1
3. Select Unhide
4. Choose DataSettings
5. Right click on the DataSettings
6. Select Delete
7. Go through steps 2 through 6 for Interface as well

When you have this done save the report, re-upload it to Portal and you should now be able to use thumbnails for your report.

Properties:

Applies To:

Portal 4.x