This article troubleshoots an error that occurs when a machine does not have VSTO or internet access. As part of the BI360 Reporting installation process, Visual Studio Tools for Office 2010 is downloaded if the program is not already on the server.
When a user is installing BI360 Reporting, they get the following error message:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 12029.
VSTO is missing and the machine has no internet access.
The user will need to download VSTO 2010 on another server and run the install on the BI360 server before installing Reporting. After VSTO is installed, you should be able to run the BI360 Reporting install without getting the error.
BI360 Reporting Installation 4.x