Publisher Error: Can't create task. The referenced account is currently locked out

Summary:

When a user is trying to run reports on Publisher, the following error message appears. 

Symptoms:

"Can't create task. The referenced account is currently locked out and may not be logged on to."

Cause:

This is caused by having the user's windows credential recently updated and not having logged out and back in with the new credentials.

Resolution:

Log out and log back into the machine using the new credentials and verify with IT that the user is able to create a scheduled task using windows task scheduler. Once that has been verified, the user should be able to run scheduled reports.

Properties:

Applies to:

• Publisher 4.x