Uninstalling and reinstalling Reporting

Summary:

Usually customers will come to us saying that when reinstalling Reporting, the installer will go through and complete without any selection menu showing up.

More Information:

This is caused by not having the entire program uninstalled before reinstalling. There are two parts to the program, BI360 Reporting and OneStop Reporting.

Here are the two programs you need to uninstall:

• The first program is program to rebrand the software to BI360 which is why it is only 22kb.
• The second program is the actual program which includes the Excel add-in, Admin Tool, etc.
• Uninstall the first program (BI360 Reporting) then uninstall the second program (Onestop Reporting).

You should run into no issues when uninstalling in this order.

After uninstalling these two, you should be able to run the installer again with the module selection screen appearing.

Properties:

Applies to:

• BI360 Reporting 4.x