When submitting a support ticket to Solver Support, providing us with as much information can help us assist you better. The following details would help us isolate your question and provide you with the most accurate response.
- What ERP (i.e. GP, DW, SL etc)are you using that the issue is occurring on?
- What version of the BI360 Suite are you currently using?
- What version of Excel are you currently using and what bitness is Excel (32 or 64 bit)
- Is this an isolated issue or is it happening to everyone?
- Screenshots of the issue.
Providing us with as much information will help us deliver a quick and accurate response.