Error retrieving list from server System.Net.WebException: Unable to connect to the remote server

Summary:

 When opening the Integration Packages screen in the Administration Tool you receive the below error.  This may also occur during a installation of BI360 Reporting.

Symptoms:

Error retrieving list from server. 

System.Net.WebException: Unable to connect to the remote server ---System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.2:88 

   atSystem.Net.Sockets.Socket.DoConnect(EndPointendPointSnapshot,SocketAddresssocketAddress) 

   atSystem.Net.ServicePoint.ConnectSocketInternal(BooleanconnectFailure, Socket s4, Socket s6, Socket& socket,IPAddress& address,ConnectSocketStatestate,IAsyncResultasyncResult, Exception& exception) 

   --- End of inner exception stack trace --- 

   atSystem.Net.WebClient.DownloadDataInternal(Uri address,WebRequest& request) 

   atSystem.Net.WebClient.DownloadString(Uri address) 

   at OneStop.Controls.Repository.ContentBrowserControl.RefreshList_DoWork(Object sender,DoWorkEventArgse) 

Resolution:

You will need to ensure that the correct ports are allowed through your firewall; specifically port TCP/80 to the ip address of products.onestopreporting.com. To check if this port is opened, ensure that you can connect to products.onestopreporting.com. To find the IP address of products.onestopreporting.com you must open command prompt and type in the following: ping products.onestopreporting.com

If you need more detailed information than please submit a support ticket.   

Properties:

Applies To:

• BI360 Administration Tool