This article troubleshoots an issue that occurs when running older versions of Excel in the portal
When a user runs a report in the portal, they receive the following error message:
"Rendering failed Corrupt OpenXML document. (FaultException '1)"
The issue is due to the BI360 Portal version 4.6.50203 and older which has some issues with supporting Excel 2013 and Excel 2016.
- Retrieve the form they are trying to upload by opening and saving in a previous version of Excel i.e. Excel 2010, and then uploading to the Portal. If the user has Excel 2013 or 2016 installed, it is recommended to upgrade to the latest version of both Reporting and Portal (4.6.6). Please note that when upgrading to the latest version of both Reporting and Portal, all users who load reports will have to upgrade as the repository will be upgraded during this process and users on any older version will get an error regarding compatibility.
- Unprotect the BI360 Report in Excel and re upload the report to the BI360 Portal.
BI360 web portal 4.x