When installing license keys for the Reporting applications, the keys must be authenticated through products.onestopreporting.com. If the server the install is being performed on does not have internet access then the error below will occur when trying to install the license keys.
To get past this error and to install the license keys, offline keys must first be requested from Solver Support. After the keys have been created, go through the following steps to install them.
1. Open BI360 Administration Tool
2. Go to License Management
3. Select the Install License option
4. Click on "I have a license file"
5. Choose one of the offline files
6. Select Open then OK and the license will be installed
BI360 Administration tool 4.x