This article troubleshoots an error that occurs when trying to launch the Web Portal.
The user receives the below error when trying to launch the Web Portal.
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
Detailed Error Info:
- Module - IS Web Core
- Notification - Unknown
- Handler - Not yet determined
- Error Code - 0x80070003
- Config Error - Cannot read configuration file
- Config File - \\?\C:\Program Files\OneStop Reporting\Portal\web.config
- Requested URL - http://osrportal.local:80/
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
The Portal folder was installed in the wrong file location. In this example, it was installed in Program Files (x86) when it should be in Program Files.
Copy the Portal folder from C:\Program Files (x86)\OneStop Reporting and paste it in C:\Program Files\OneStop Reporting
BI360 Web Portal 4.x