When running the web portal on a local machine, the user keeps getting prompted to install silverlight even though it has already been installed.
The user keeps getting the following error id: Message ID: 1514.
Internet Explorer may be set to not load Addins, you should check your IE security settings.
- On Firefox, Silverlight is no longer support on the Standard version. You must install their Extended Support Release for addins version.
It maybe a corrupted installation.
Follow the below steps will clean up the corrupted installation and should be able to resolve the error.
1. Uninstall Silverlight in Programs and Features, and then reinstall the latest version of Silverlight (Visit http://www.microsoft.com/getsilverlight and install Silverlight)
If this step does not help, proceed to the second step.
2. Delete all of the temporary files (cache, cookies and website data, history, etc.) in Internet Option General Browsing history Delete
3. If the above steps failed, reset IE should be able to fix the problem.
Go to Internet Options Advanced Reset
- OSR Portal