HTTP Error on launching Portal

Summary:

Users get an error when launching Web Portal from the web server after a fresh install.

Symptoms:

Cause:

From the image, it shows the physical path pointing to Portal installed the app under C:\Program Files\OneStop Reporting\Portal but the portal is actually installed under C:\Program Files(x86)\OneStop Reporting\Portal. If the machine is a 32 bit, in this particular case, the Portal folder needs to match the physical path in the image. This is one of a couple of troubleshooting steps if this screen were to appear after installing the Portal.

Resolution:

Move the contents from portal folder in C:\Program Files(x86)\OneStop Reporting\Portal to C:\Program Files\OneStop Reporting\Portal.

Properties:

Applies To:

• Web Portal 4.x