RD BI360 Issue: Reporting ribbon stuck in Automation mode

Summary:

This article troubleshoots an issue where an Excel crash causes the Report Designer ribbon to get stuck in Automation mode.

• Symptoms
• Causes
• Resolution
• Properties

Symptoms: 

When a user tries to use BI360 Reporting, the ribbon gets stuck in Automation mode.

Causes:

Automation mode or missing BI360 Add-ins may occur if Excel crashes or is not able to shut down properly.

Resolution:

If you receive a message about Automation mode, close Excel and ensure all processes associated with Excel are closed in Task Manager, then restart Excel.

Also ensure the Preview pane is disabled from Windows Explorer.

Properties:

Applies To

BI360 version 4.x

Report Designer