Welcome to the BI360 Support Center



Get help with BI360 today. Maximize your use of BI360 by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained BI360 support specialists are also available to answer your emails and calls.


Have a question and would like to work with one of our trained staff?
  • Email: support@solverglobal.com

  • Phone: (310) 691-5300 ext:3

  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays

Registration is required. Not registered? No problem, click the green button below to register.




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Latest Updates

Dec
3
License Expiring Notice
Posted by Peter Forsberg on 12/03/2018 10:40 AM

Solver Support would like to inform customers that if they are getting a message saying that their license is going to expire in 30 days (see screenshot 1) and they feel that their license should not be expiring, that all they need to do is go into the Administration Tool -> License Management  and click 'Update All Licenses' (see screenshot 2).

Screenshot 1: Error opening a BI360 Product

Screenshot 2: Click "Update All Licenses" to update the expiration date (Administration Tool -> License Management).

 

If you have any questions, please feel free to submit a support ticket at support.solverglobal.com.


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Sep
3
Solver Support Closed Labor Day
Posted by Peter Forsberg on 09/03/2018 07:33 AM

Solver Support will be closed today, Sept 3rd for the Labor Day Holiday. We will assume normal operations on Tuesday, Sept 4. We apologize for any inconvenience this may cause. 


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Jul
9
Now Open! The 2018 BI360 Award Nominations for Partners & Customers
Posted by Peter Forsberg on 07/09/2018 02:12 PM

Have you recently completed an award-worthy BI360 project? If so, it’s time to let everyone know! Nominations are now being accepted for the 2018 BI360 Awards. Partners can submit their own name or submit for their customers, while customers can submit for themselves for a number of awards. Winners will not only receive bragging rights and PR efforts, but one free pass to Focus 2019.

 

Submissions deadline: July 15 | Finalists announced: End of July | Winners announced: During Focus 2018: Wednesday, August 29, 2018. 

Enter Now: Partner Entry Form | Customer Entry Form


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Jul
9
2018 BI360 Award Nominations
Posted by Edmund Lin on 07/09/2018 12:10 PM

Now Open! The 2018 BI360 Award Nominations for Partners & Customers

Have you recently completed an award-worthy BI360 project? If so, it’s time to let everyone know! Nominations are now being accepted for the 2018 BI360 Awards. Partners can submit their own name or submit for their customers, while customers can submit for themselves for a number of awards. Winners will not only receive bragging rights and PR efforts, but one free pass to Focus 2019.

 

Submissions deadline: July 15 | Finalists announced: End of July | Winners announced: During Focus 2018: Wednesday, August 29, 2018. 

Enter Now: Partner Entry Form Customer Entry Form

 

 


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Jun
29
Solver Office Closed For Independence Day
Posted by Peter Forsberg on 06/29/2018 07:28 AM

Solver Support will be closed Wednesday, July 4th the the Independence Day holiday. We will reopen on Thursday to assist you wit you BI360 needs. 


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