Welcome to the BI360 Support Center

Get help with BI360 today. Maximize your use of BI360 by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained BI360 support specialists are also available to answer your emails and calls.

Have a question and would like to work with one of our trained staff?

  • Email: support@solverglobal.com
  • Phone: (310) 691-5300 ext:3
  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays

Registration is required. Not registered? No problem, click the green button below to register.


Interested in moving to BI360 Cloud or Private Host

Take a moment to read over these resources. 

  1. Product Gap Analysis: A high level overview of the feature differences between BI360 4x and Cloud/Private Host applications. 
  2. BI360 Cloud Launch Webinar: A detailed overview of the features available from the initial release of BI360 Cloud.

Please contact your partner or Solver Support for more information on moving to BI360 Cloud or Private Host. 

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Latest Updates

Support Site Maintenance: Friday November 8th at 6pm Pacific
Posted by Peter Forsberg on 11/06/2019 11:01 AM

The Solver Support site will be going through maintenance on Friday, November 8th at 6pm Pacific. This maintenance is scheduled to take about 3hrs. While we do not anticipate any issues, the site maybe inaccessible. We apologize in advance for any inconvenience this may cause. 

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Solver Support Operating Hours During Ascend Conference
Posted by Peter Forsberg on 08/16/2019 03:38 PM

Solver Support will be open during the Ascend conference to assist those who are not able to attend the conference. Due to a company event on Friday August 23rd, Solver Support will be closed. However, please continue to submit your tickets we will continue to monitor tickets coming in. 

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Ascend is coming up!
Posted by Peter Forsberg on 08/14/2019 03:43 PM

If you've been thinking about attending Ascend, either to earn CPE credits or network with fellow BI360 customers and partners, you can register up until the start of the conference.

Additionally, we have added 1-Day passes that give customers and partners access

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Ascend 2019 is almost here
Posted by Peter Forsberg on 08/01/2019 04:10 PM

Ascend 2019 is almost here! We are excited see all of you who are attending. If you have not signed up, don't worry, it's not too late! Click this link to register and to see the conference material. 


For those of you who cannot attend, support is still operating and we will be happy to answer your questions. 

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Solver Support Closed for 4th of July Holiday (closed July 4th and 5th)
Posted by Peter Forsberg on 07/03/2019 04:24 PM

Solver Support will be closed July 4th and 5th for the 4th of July holiday. We will resume support services on Monday, July 8th.

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