Welcome to the Solver Support Center

Get help with Solver today. Maximize your use of Solver by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained Solver support specialists are also available to answer your emails and calls.

Have a question and would like to work with one of our trained staff?

  • Email: support@solverglobal.com
  • Phone: (310) 691-5300 ext: 1
  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays
  • Initial Response Times: Solver Support strives to provide a quick response, within one (1) business day (within above mentioned hours of operation), to your inquiries.

Registration is required. Not registered? No problem, click the green button below to register.

 

Solver has announced incentives for existing customers looking to move to Solver Cloud.

Please contact Solver Support or your Solver Sales Rep for additional information. : Below are some useful links. 

  1. Existing Cloud Migration Offer: View details on the offer.
  2. Demo videos of the Solver Cloud Product.
  3. Product Gap Analysis: A high level overview of the feature differences between BI360 4x and Solver Cloud/Private Host applications. 
  4. Solver Cloud Launch Webinar: A detailed overview of the features available from the initial release of Solver Cloud.

Please contact your partner or Solver Support for more information on moving to Solver Cloud or Private Host.  If you recently moved to Solver Cloud, please contact your sales rep for details on how to apply these discounts to your purchase.

Latest Updates

Jul
10

Jul 10, 22:10 PDT
Completed - The scheduled maintenance has been completed.

Jul 10, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 10, 16:46


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Jul
10
Reported issues with report rendering in EU
Posted by on 07/10/2020 04:27 AM

Jul 10, 04:56 PDT
Resolved - This incident has been resolved.

Jul 10, 04:27 PDT
Identified - The issue has been identified and a fix is being implemented.

Jul 10, 04:08 PDT
Investigating - We are currently


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Jul
7
Report rendering slower than normal
Posted by on 07/07/2020 06:10 PM

Jul 7, 18:10 PDT
Resolved - This incident has been resolved.

Jul 7, 18:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 7, 17:53 PDT
Investigating - We are currently


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Jul
3
Solver Support Closed, Friday July 3rd.
Posted by Peter Forsberg on 07/03/2020 09:19 AM

Solver Support will be closed July 3rd for 4th of July Holiday and will reply back to your Solver questions on Monday, July 6th. We apologize in advance for any inconvenience this may cause. 


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Jun
26
Planned Solver Cloud Update (US)
Posted by on 06/26/2020 10:00 PM

Jun 27, 05:02 PDT
Completed - The scheduled maintenance has been completed.

Jun 27, 04:47 PDT
Verifying - Verification is currently underway for the maintenance items.

Jun 26, 22:00 PDT
In progress - Scheduled


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