Welcome to the BI360 Support Center



Get help with BI360 today. Maximize your use of BI360 by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained BI360 support specialists are also available to answer your emails and calls.


Have a question and would like to work with one of our trained staff?
  • Email: support@solverglobal.com

  • Phone: (310) 691-5300 ext:3

  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays

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Latest Updates

May
26
Solver Support Closed - Memorial Day
Posted by Peter Forsberg on 05/26/2019 12:00 PM

Solver Support will be closed Monday, May 27th for the Memorial Day holiday. We will reopen Tuesday, May 28th at 6am Pacific to answer your BI360 questions. 


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Feb
11
Solver Support Closed For The President's Day Holiday
Posted by Peter Forsberg on 02/11/2019 10:08 AM

Solver Support will be closed for the President's Day holiday, Feb 18th. We will reopen for services on Feb 19th and will respond back to your BI360 needs. We apologize in advance for any inconvenience this may cause. 


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Dec
30
Solver Support Closed for the New Years Holiday
Posted by Peter Forsberg on 12/30/2018 11:00 PM

Solver Support is closed Monday Dec 31, 2018 and Jan 1, 2019 for the New Years holiday. We will respond to all BI360 questions upon our return on Jan 2, 2019. We apologize in advance for any inconvenience this may cause. 

 

Happy Holidays,

Solver Support


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Dec
21
Solver Offices Closed
Posted by Peter Forsberg on 12/21/2018 01:22 PM

Solver Support will be closed for the Christmas holiday Dec 24th and 25th. Should you have a BI360 issue, please submit it to Solver Support and we'll be happy to assist you upon our return Wednesday Dec 26th. Solver Support will also be closed Dec 31 and Jan 1st for the New Year's holiday. 

We apologize in advance for any inconveniences this may cause and look forward to assisting you. 


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Dec
3
License Expiring Notice
Posted by Peter Forsberg on 12/03/2018 10:40 AM

Solver Support would like to inform customers that if they are getting a message saying that their license is going to expire in 30 days (see screenshot 1) and they feel that their license should not be expiring, that all they need to do is go into the Administration Tool -> License Management  and click 'Update All Licenses' (see screenshot 2).

Screenshot 1: Error opening a BI360 Product

Screenshot 2: Click "Update All Licenses" to update the expiration date (Administration Tool -> License Management).

 

If you have any questions, please feel free to submit a support ticket at support.solverglobal.com.


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