Welcome to the Solver Support Center

Get help with Solver today. Maximize your use of Solver by referencing detailed user guides, white papers and how to's in our knowledgebase. Additionally, a dedicated team of trained Solver support specialists are also available to answer your emails and calls.

Have a question and would like to work with one of our trained staff?

  • Email: support@solverglobal.com
  • Phone: (310) 691-5300 ext: 1
  • Hours of Operation: Monday - Friday 6am to 6pm Pacific time excluding federal holidays
  • Initial Response Times: Solver Support strives to provide a quick response, within one (1) business day (within above mentioned hours of operation), to your inquiries.

Registration is required. Not registered? No problem, click the green button below to register.

 

Solver has announced incentives for existing customers looking to move to Solver Cloud.

Please contact Solver Support or your Solver Sales Rep for additional information. : Below are some useful links. 

  1. Existing Cloud Migration Offer: View details on the offer.
  2. Demo videos of the Solver Cloud Product.
  3. Product Gap Analysis: A high level overview of the feature differences between BI360 4x and Solver Cloud/Private Host applications. 
  4. Solver Cloud Launch Webinar: A detailed overview of the features available from the initial release of Solver Cloud.

Please contact your partner or Solver Support for more information on moving to Solver Cloud or Private Host.  If you recently moved to Solver Cloud, please contact your sales rep for details on how to apply these discounts to your purchase.

Latest Updates

Sep
17

Sep 17, 15:52 PDT
Resolved - This incident has been resolved.

Sep 17, 12:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 17, 11:10 PDT
Identified - The issue has been identified


Read more


Sep
6
Solver Support Closed - Labor Day Sept 7th
Posted by Peter Forsberg on 09/06/2020 07:36 PM

Solver Support will be closed Monday Sept 7th for the Labor Day holiday. We will reopen Tuesday Sept 8th. We apologize in advance for any inconvenience this may cause. 


Read more


Aug
28
Planned Solver Cloud Update (US)
Posted by on 08/28/2020 10:00 PM

Aug 29, 04:05 PDT
Completed - The scheduled maintenance has been completed.

Aug 29, 03:37 PDT
Verifying - Verification is currently underway for the maintenance items.

Aug 28, 22:00 PDT
In progress - Scheduled


Read more


Aug
28
Planned Solver Cloud Update (CA)
Posted by on 08/28/2020 06:00 PM

Aug 29, 03:37 PDT
Completed - The scheduled maintenance has been completed.

Aug 28, 22:11 PDT
Verifying - Verification is currently underway for the maintenance items.

Aug 28, 18:00 PDT
In progress - Scheduled


Read more


Aug
28
Planned Solver Cloud Update (EU)
Posted by on 08/28/2020 02:00 PM

Aug 28, 20:25 PDT
Completed - The scheduled maintenance has been completed.

Aug 28, 17:50 PDT
Verifying - Verification is currently underway for the maintenance items.

Aug 28, 14:00 PDT
In progress - Scheduled


Read more




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